You will receive the order within 7 working days after order confirmation.

Yes, we ship internationally to many countries. Shipping rates and delivery times will be calculated based on your location & order weight.

We partner with reliable carriers to ensure safe and timely delivery.

If your order hasn’t been shipped yet, we can update the shipping address. Please contact us as soon as possible with your order details.

Delays can occur due to unforeseen circumstances. If your package hasn’t arrived within the estimated timeframe, contact us for assistance.

We accept major credit and debit cards (Visa, MasterCard), bank transfers, Instapay & Vodafone cash.

Yes, we use secure payment gateways and SSL encryption to protect your payment details.

Yes, you can securely save your payment information during checkout for faster purchases in the future.

Double-check your payment details and ensure you have sufficient funds. If the issue persists, contact your bank or try another payment method.

You can return items within 14 days of purchase. Products must be unused, in their original condition. Customized items are not eligible for return.

To start a return, contact our support team via phone, email or the contact form. Provide your order number, and we’ll guide you through the process.

We cover return shipping for defective or incorrect items. For other returns, the customer is responsible for the return shipping fee.

Once we receive the returned item, it typically takes 5-7 business days to inspect and process your refund or exchange.

Yes, exchanges are available for eligible items. Contact our support team to arrange an exchange for a different product.

We’re sorry for the inconvenience. Please contact us immediately with photos of the damaged item, and we’ll arrange a replacement or refund.

Yes, certain items like personalized products and sale items are non-returnable. Please check our return policy for details.